What you are wondering...
Frequently Asked Questions (FAQ)
Offering helpful answers to your Frequently Asked Questions.
Where We’re Located
Office 47,
50 Electron Avenue
Isando, Kempton Park 1600,
Gauteng
South Africa
Call Us on :+27 10 972 2846
Whatsapp Us +27 81 430 8979
Whatsapp Us +27 65 568 5395
Email Us :sales@essentialproducts.co.za
Email Us :sales2@essentialproducts.co.za
We’re here to assist you! Whether you want to visit us in person or get in touch with us, feel free to call, WhatsApp, or email. We look forward to helping you.
Businss hours
• Monday – Friday : 08:00-17:00
• Closed on weekends & public holidays
You’re welcome to send us a message at any time.
If we’re away, we’ll reply once we're back on the next working day.t.
PAYMENT INFORMATION
Floriture Supplies T/A Essential Products
Bank Name FNB
Acc Number:63076531384
Branch Code: 250655
Refund
We’ve made paying for your order as simple and secure as possible! Here are the options available at checkout:
- Credit, Cheque or Debit Cards – All card payments are 3D-secure and processed safely via Yoco Payments .
- Instant EFT – Pay directly from your bank account
- EFT or Cash Deposit – Prefer to pay offline? You’re welcome to make a regular EFT or cash deposit at any FNB ATM.
If you ever need help with a payment method or run into a hiccup during checkout, please feel free to reach out – we’re here and happy to help!
At Essentially Products, we don’t have a storefront or showroom for browsing, but walk-in purchases are welcome at our Office. While we’re more than happy to assist with placing an order, please note that browsing on site isn’t available and stock is subject to availability.
For a smooth experience, we recommend placing your order online first and selecting the “Local Pickup” option at checkout. We’ll then notify you as soon as your order is ready for collection.
Just a quick note: we accept card payments only at the warehouse – cash payments aren’t available.
This is only available in South Africa
We offer a few flexible delivery options, depending on your address – so you can choose what works best for you at checkout:
- Courier delivery
door-to-door delivery straight to your chosen address. You’ll receive regular shipping updates and can track your parcel online every step of the way.
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If your parcel didn’t arrive in perfect condition – or if any item is damaged or broken – please let us know within 5 days of delivery so we can assist you promptly.
While damage is rare, it can occasionally happen (especially with all the delicate, glass-packed goodies we ship!). If something is damaged, we’ll gladly arrange a replacement for you as quickly as possible.
To help us sort things out smoothly, please:
- Take clear photos of the damaged item and/or packaging as soon as you receive it
- Email the pictures and your order number
We’re here to help and will do everything we can to make it right!
You can return any goods purchased from Essentially Natural within 14 days of receiving your order. We want you to feel confident and completely satisfied with your purchase – your happiness matters to us!
For all the details, please check out our full Returns and Refunds Policy.
If you have any questions or need assistance, our friendly customer support team is here to help.
Delivery
You’re welcome to arrange your own international courier to collect your order. Our dispatch team can provide parcel weights and dimensions to help with your freight booking.
We deliver to all freight forwarding agents within South Africa,for a fee. Please note that you may be responsible for any duties or taxes once your order arrives in your country – your freight forwarder or courier can provide more details.
If needed, feel free to ask us for our SARS export licence number.
Please note that refunds can take up to 7 working days to be cleared by your issuing bank. Due to the costs entailed, our policy is to deduct a 20% return-for-refund fee for non-defective products. We reserve all rights in this regard.
Please contact us if you have any questions relating to our policy.
Sorry, no. Before an order can be processed by our warehouse team, orders have to be placed and paid for online.
Shipping & Returns
Please note:
- Certain custom or special order items cannot be cancelled or returned.
- Final sale products are not eligible for return or refund.
Every effort is made to ensure the swift and secure delivery of your ordered items. However, mistakes happen even (very occasionally) by the hard-working team of humans responsible for the picking and packing of your orders.
If your order is missing any items or accessories at the time of delivery, or an item is incorrectly supplied, please let us know immediately so that we can offer swift support in resolving the issue. We will make arrangement for the collection of any incorrectly supplied items and the correct delivery of items as per your order.
Please note that refunds can take up to 14 working days to be cleared by your issuing bank. Due to the costs entailed, our policy is to deduct a 20% return-for-refund fee for non-defective products. We reserve all rights in this regard
